Benefit Representative

Group O, Inc.; United States; Remote; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

Flexible Spending Accounts

401(k) Plan with Company Match

Generous Paid Time Off

10.5 Paid Holidays

Career Development Opportunities

Job summary

Group O, Inc. is seeking a Call Center Benefits Representative to provide efficient and courteous responses to employee benefits questions from remote locations in the United States.

You will be the primary contact for state employees and retirees, guiding them through health insurance, retirement plans, paid time off, and other benefits. The ideal candidate possesses strong customer service orientation, knowledge of benefits administration, and effective communication skills.

Qualifications

• High School Diploma.
• 3 years of experience in customer service or a call center.
• Preferably in benefits administration or HR.
• Windows-based computer experience.
• Experience or knowledge of HIPAA guidelines is a plus.

Responsibilities

• Serve as a knowledgeable resource for employees and retirees, guiding on eligibility, coverage options, enrollment, and plan details.
• Respond to incoming calls with personalized, courteous support and resolve inquiries.
• Assist employees with navigating benefits enrollment portals and explain plan options.
• Investigate and resolve inquiries related to discrepancies, denials, billing errors, or other concerns.
• Maintain accurate records of interactions and ensure privacy compliance.
• Conduct training sessions to educate staff on new benefits offerings or updates.
• Identify opportunities to streamline processes and improve service quality.

Skills

Benefits terminology

Verbal communication

Typing speed 40 wpm

Customer-focused service

Data entry / documentation

Multitasking / time management

Problem solving

Education

High School Diploma

Tools

Windows OS

Job description

Description

Group O is seeking a Call Center Benefits Representative responsible for efficient and courteous responses to customer questions concerning their employee benefits.

Department: Call Center

Employment Type: Full Time

Location: Remote - United States

Reporting To: Valeria Vazquez Vargas

Compensation: $17.00 - $17.50 / hour

Description

Group O is seeking a Call Center Benefits Representative responsible for efficient and courteous responses to customer questions concerning their employee benefits.

As a Call Center Employee Benefits Representative, you will be the primary point of contact for State of Texas employees and retirees seeking information and assistance regarding their workplace benefits packages. Your role is essential in providing timely and accurate guidance regarding their health insurance, retirement plans, paid time off, and other employee benefits. You will manage inquiries, resolve issues, and ensure that employees have a clear understanding of their benefits options and coverage.

The ideal candidate for this role possesses strong customer service orientation, knowledge of benefits administration, and effective communication skills.

Key Responsibilities

Essential Functions

• Serve as a knowledgeable resource for employees and retirees, offering guidance on various aspects of their benefits packages, including eligibility requirements, coverage options, enrollment procedures, and plan details.
• Respond to incoming calls from employees regarding benefits-related questions, concerns, or requests for assistance. Provide personalized support and strive to resolve inquiries in a courteous and efficient manner.
• Assist employees with navigating the benefits enrollment process, including explaining available plan options, guiding them through online enrollment portals, and addressing any technical issues or challenges they encounter.
• Investigate and resolve employee inquiries or issues related to benefits discrepancies, claim denials, billing errors, or other concerns. Collaborate with internal departments or external vendors as needed to resolve complex issues promptly.
• Maintain accurate records of all interactions with employees, including inquiries received, resolutions provided, and any follow-up actions taken. Ensure compliance with privacy regulations and confidentiality policies.
• Conduct employee training sessions or workshops to educate staff members on new benefits offerings, policy changes, or updates to existing benefit plans. Develop informational materials or resources to enhance employee understanding of benefits programs.
• Strive to deliver exceptional customer service experiences to employees by demonstrating empathy, patience, and professionalism in all interactions. Manage sensitive or confidential information with discretion and integrity.
• Identify opportunities to streamline processes, enhance service quality, and improve the overall employee experience within the benefits support function. Provide feedback to management on ways to optimize service delivery and efficiency.
  
  

Education/Certifications

Job Qualifications

• High School Diploma
  
  

Experience

• 3 years’ experience in a customer service or call center role. (Preferably in benefits administration or human resources)
• Windows based computer experience.
  
  

Preferred Experience

• Experience working with medical insurance and HIPPA guidelines.
  
  

Skills And Qualifications

• Knowledge of employee benefits terminology, regulations, and industry trends.
• Strong verbal communication skills, with the ability to convey complex information clearly and effectively.
• Ability to type at least forty words per minute.
• Excellent people skills and a customer-focused attitude, with a commitment to delivering high-quality service.
• Proficiency in using computer systems, databases, and software applications for data entry, documentation, and research purposes.
• Ability to multitask, prioritize workload, and manage time effectively in a demanding environment.
• Demonstrated problem-solving abilities and diligence when resolving employee inquiries or issues.
  
  

Physical Requirements : N/A

Benefits

• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• 401(k) Plan with Company Match
• Generous Paid Time Off
• 10.5 Paid Holidays
• Career Development Opportunities