Remote Benefits Support Specialist

Group O, Inc.; Milan (IL); Remote; USD 23.000 - 25.000; Vollzeit

Benefits dieser Stelle

Health insurance

Flexible Spending Accounts

401(k) with company match

Paid time off

10.5 paid holidays

Career development

Zusammenfassung

Group O, Inc. is seeking a Benefits Representative to provide remote support for State of Texas employees and retirees, focusing on health insurance, retirement plans, and other employee benefits. You will handle inquiries, guide enrollment, and ensure clear understanding of benefits options.

The role emphasizes customer service, benefits administration knowledge, and strong communication skills, with a fully remote setup available to US-based candidates.

Qualifikationen

• 3 years’ experience in a customer service or call center role.
• Preferably in benefits administration or human resources.
• HIPAA knowledge preferred.

Aufgaben

• Serve as a knowledgeable resource for employees and retirees on benefits options, enrollment, and plan details.
• Respond to inbound calls with personalized, courteous support.
• Assist employees with navigating benefits enrollment and online portals.
• Investigate and resolve inquiries related to discrepancies, denials, or billing errors.
• Maintain accurate records of interactions with privacy compliance.
• Conduct training sessions to educate staff on new benefits offerings.
• Deliver exceptional customer service with empathy and discretion.
• Identify opportunities to streamline processes and improve the employee experience.

Kenntnisse

Customer service

Benefits terminology

Typing 40 wpm

Effective communication

Multitasking

Problem solving

Ausbildung

High School Diploma

Tools

Windows

Jobbeschreibung

Group O, Inc. is seeking a Benefits Representative to provide remote support for State of Texas employees and retirees, focusing on health insurance, retirement plans, and other employee benefits. You will handle inquiries, guide enrollment, and ensure clear understanding of benefits options.

The role emphasizes customer service, benefits administration knowledge, and strong communication skills, with a fully remote setup available to US-based candidates.