Remote Benefit Advocate — Navigate Healthcare Benefits

Luminare Health Benefits Inc.; United States; Remote; USD 21,000 - 39,000; Full time

Job summary

Luminare Health offers a remote opportunity for Benefit Advocates to assist employees and their families with benefit plans, education, and issue resolution. The role emphasizes customer service excellence, clear communication, and the ability to handle a dynamic workload.

Successful candidates will have a High School diploma or GED and at least one year in benefits customer service, with some 3rd shift, evenings, weekends, and holidays required.

Qualifications

• High School diploma or GED is required.
• Associates Degree is preferred.
• Excellent written and verbal communication skills; ability to adapt communication style.

Responsibilities

• Manage and coordinate a high volume of service requests via phone, email, portal and chat.
• Educate employees on how to use and maximize benefits and incentive programs.
• Assist in understanding benefit plans and navigate through issues with guidance.
• Document and route inquiries to appropriate teams and follow up to ensure resolution.

Skills

Customer service

Communication skills

Organizational skills

Adaptability

Bilingual (Spanish/English)

Education

High School diploma or GED

Associates Degree

Tools

Microsoft Office Suite

Data entry

Email applications

Job description

Luminare Health offers a remote opportunity for Benefit Advocates to assist employees and their families with benefit plans, education, and issue resolution. The role emphasizes customer service excellence, clear communication, and the ability to handle a dynamic workload.

Successful candidates will have a High School diploma or GED and at least one year in benefits customer service, with some 3rd shift, evenings, weekends, and holidays required.