Remote Health Benefits Support Specialist

HCSC Group; United States; Sur place; USD 42 000 - 46 000; Plein temps

Avantages offerts par ce poste

Remote work

Annual bonus incentive

Résumé du poste

Luminare Health is seeking a Customer Service Representative to handle telephonic, written, and electronic inquiries from employees, members, and providers in a remote, centralized call center environment.

The role requires the ability to navigate multiple systems, document actions, and maintain strong communication skills. Remote work is supported nationwide with a 4–6 week paid training and rotating weekend shifts.

Qualifications

• High School diploma or GED required.
• Minimum 1 year customer service experience.
• Ability to work in a fast-paced, structured service environment.
• Excellent verbal, written and interpersonal communication skills.
• Ability to navigate multiple systems while on the phone.

Responsabilités

• Respond to telephonic, written and electronic inquiries from employees, members, providers and clients.
• Navigate multiple system applications while handling calls and inquiries.
• Document all inquiries and actions in applicable software per guidelines.
• Work within schedule to meet service levels and provide timely resolutions.

Formation

High School diploma or GED equivalent

Outils

MS Excel

MS Word

Description du poste

Luminare Health is seeking a Customer Service Representative to handle telephonic, written, and electronic inquiries from employees, members, and providers in a remote, centralized call center environment.

The role requires the ability to navigate multiple systems, document actions, and maintain strong communication skills. Remote work is supported nationwide with a 4–6 week paid training and rotating weekend shifts.