Remote Benefits & Claims Support Specialist

HCSC Group; United States; Remote; USD 21,000 - 39,000; Full time

Benefits offered by this job

Annual bonus eligibility

Remote work from within the US

Job summary

Luminare Health is seeking a remote customer service specialist to handle inquiries from employees, members and providers. This role requires navigating multiple applications and documenting interactions accurately while maintaining high service standards.

Requires 1 year of experience, a HS diploma or GED, and strong communication skills. The position operates during CST hours with weekend rotations and a dedicated home workspace.

Qualifications

• High School diploma or GED required.
• Minimum 1 year of customer service experience.
• Ability to work in a fast-paced, structured service environment.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to telephonic, written and electronic inquiries from employees, members, providers and clients.
• Navigate multiple systems to document inquiries and actions taken.
• Ensure accurate and respectful handling of benefits, eligibility and claim status questions.
• Support remote team members while adhering to company policies.

Skills

Customer service

Communication

Problem solving

Adaptability

Education

High School diploma or GED

Tools

MS Excel

MS Word

Job description

Luminare Health is seeking a remote customer service specialist to handle inquiries from employees, members and providers. This role requires navigating multiple applications and documenting interactions accurately while maintaining high service standards.

Requires 1 year of experience, a HS diploma or GED, and strong communication skills. The position operates during CST hours with weekend rotations and a dedicated home workspace.