Benefit Advocate

Luminare Health Benefits Inc.; United States; Remote; USD 21,000 - 39,000; Full time

Job summary

Luminare Health offers a remote opportunity for Benefit Advocates to assist employees and their families with benefit plans, education, and issue resolution. The role emphasizes customer service excellence, clear communication, and the ability to handle a dynamic workload.

Successful candidates will have a High School diploma or GED and at least one year in benefits customer service, with some 3rd shift, evenings, weekends, and holidays required.

Qualifications

• High School diploma or GED is required.
• Associates Degree is preferred.
• Excellent written and verbal communication skills; ability to adapt communication style.

Responsibilities

• Manage and coordinate a high volume of service requests via phone, email, portal and chat.
• Educate employees on how to use and maximize benefits and incentive programs.
• Assist in understanding benefit plans and navigate through issues with guidance.
• Document and route inquiries to appropriate teams and follow up to ensure resolution.

Skills

Customer service

Communication skills

Organizational skills

Adaptability

Bilingual (Spanish/English)

Education

High School diploma or GED

Associates Degree

Tools

Microsoft Office Suite

Data entry

Email applications

Job description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Job Summary

Benefit Advocates are responsible for managing and coordinating a high volume of service requests (phone, emails, portal, chat) from employees (and their immediate family) of our clients. The position focuses on educating and assisting callers with understanding, navigating through and obtaining the maximum value of their healthcare and wellness benefits, and employee incentive programs provided by their employers. Benefit Advocates assist employees to understand their benefit plan offering, and provide direction in working through a variety of benefit issues.

Required Job Qualifications:

• High School diploma or GED equivalent
• Minimum one year of insurance and/or benefits customer service experience
• Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment
• Ability to continuously display a positive attitude and follow directions
• Possess excellent customer service skills including proper grammar, tonalities and clear dictation
• Proficient in Microsoft Office Suite, data entry and electronic mail applications
• Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
• Must be able to work a flexible 37.5 hour work week in a 24/7/365 call center environment – some 3rd shift, evenings, weekends, and holidays will be required
• Ability to sit and use the phone for long periods of time

Preferred Job Qualifications:

• Associates Degree
• Bilingual in Spanish/English
• EBS, PHR, SPHR or CBP certification

Location:

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min to Max Range: $14.97 - $28.12 Exact compensation may vary based on skills, experience, and location.

Luminare Health, a wholly owned subsidiary of Health Care Service Corporation (HCSC), is on track to become the nation’s best and largest third‑party administrator. We are committed to delivering service excellence and dedicated to making healthcare simpler, better, and more affordable for our clients and their members. Our people are at the heart of everything we do. We foster a collaborative, purpose-driven culture where employees are empowered to make an impact, grow their careers, and help transform the healthcare experience.