Remote Benefit Center Advocate (Short-Term)

Businessolver; West Des Moines (IA); Remote; USD 19,320 - 27,517; Full time

Benefits offered by this job

Flexible work from home

Comprehensive training program

Supportive work environment

Job summary

A leading service provider in employee benefits is seeking a Benefit Center Advocate to support clients through remote work. This role involves handling employee inquiries on dependent verification and requires experience in service centers. Ideal candidates will have a customer-centric mindset and strong technology skills. The position offers flexible shifts and comprehensive training provided by the company. Join this dynamic team and contribute to client success in a fully remote environment.

Qualifications

• Experience in service center roles is required.
• Familiarity with verification services, leave of absence management, and document fulfillment is a plus.
• Strong commitment to delivering excellent customer service.

Responsibilities

• Serve as primary contact for calls regarding dependent verification.
• Review documentation for dependent coverage elections.
• Collaborate to address caller issues and ensure audit compliance.
• Maintain thorough records of calls and inquiries.

Skills

Customer-centric mindset

Strong interpersonal skills

Technology comfort

Job description

A leading service provider in employee benefits is seeking a Benefit Center Advocate to support clients through remote work. This role involves handling employee inquiries on dependent verification and requires experience in service centers. Ideal candidates will have a customer-centric mindset and strong technology skills. The position offers flexible shifts and comprehensive training provided by the company. Join this dynamic team and contribute to client success in a fully remote environment.