Remote Banking Tech Support Specialist III

Jack Henry; Allen (TX); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Positive work culture

Career growth opportunities

Job summary

A leading financial services tech company is seeking a Technical Support Representative III to join their Customer Support team. This remote role requires troubleshooting skills with a focus on 4|sight software, Windows OS, and SQL. Ideal candidates have 4+ years in technical support, experience in financial institutions, and excellent customer service abilities. The job offers comprehensive benefits and a commitment to employee well-being, fostering a positive work culture.

Qualifications

• 4+ years of experience in software technical troubleshooting.
• Operations and/or back-office experience in a financial institution.
• Ability to work standard business hours and on-call weekends.

Responsibilities

• Provide level one troubleshooting for customer issues.
• Research problems to increase product knowledge.
• Identify and resolve application and service issues.

Skills

Technical troubleshooting

Back-office operations

Customer support

Tools

SQL Server Management

Microsoft operating system

Job description

A leading financial services tech company is seeking a Technical Support Representative III to join their Customer Support team. This remote role requires troubleshooting skills with a focus on 4|sight software, Windows OS, and SQL. Ideal candidates have 4+ years in technical support, experience in financial institutions, and excellent customer service abilities. The job offers comprehensive benefits and a commitment to employee well-being, fostering a positive work culture.