Remote Software Support Specialist — Windows & SQL

Stanley Black & Decker, Inc.; Dublin (OH); Remote; Full time

Benefits offered by this job

Medical and dental insurance

401(k)

Tuition reimbursement

Job summary

A leading global tools company is seeking a Software Support Specialist to join their remote team. The role involves answering calls, diagnosing software issues, and assisting customers with technical support. The ideal candidate will have advanced experience with Windows OS and SQL tools, as well as strong customer service skills. The position offers a competitive salary and a comprehensive benefits package, including medical, dental, and education reimbursement.

Qualifications

• Advanced experience with Windows 10/11 and PC hardware.
• Experience using SQL tools and comfort around databases.
• Strong customer service skills and ability to explain technical steps.

Responsibilities

• Answer inbound calls from Franchisees and Customers.
• Diagnose and resolve issues over the phone.
• Test software prior to version updates.

Skills

Windows operating systems

Customer service skills

SQL tools

Technical communication

Tools

SQL Management Studio

Remote PC tools

Job description

A leading global tools company is seeking a Software Support Specialist to join their remote team. The role involves answering calls, diagnosing software issues, and assisting customers with technical support. The ideal candidate will have advanced experience with Windows OS and SQL tools, as well as strong customer service skills. The position offers a competitive salary and a comprehensive benefits package, including medical, dental, and education reimbursement.