Banking Tech Support Engineer: Incident & Troubleshooting

Zeta; New Jersey; On-site; USD 60,000 - 80,000; Full time

Job summary

A next-gen banking tech company in New Jersey is seeking a customer support professional. You will provide first-level support, troubleshoot technical issues, and collaborate with cross-functional teams to ensure customer satisfaction. Ideal candidates should have 2-4 years in a technical support role, familiarity with banking technologies, and strong problem-solving skills. This is an excellent opportunity for those looking to grow in a fast-paced environment with significant customer interaction.

Qualifications

• 2–4 years of overall experience in a technical support role.
• Prior experience with banking/payment technologies is a plus.

Responsibilities

• Provide first-level technical support to customers and resolve problems.
• Monitor and triage incoming support requests.
• Diagnose and resolve basic technical issues.
• Contribute to creation of knowledge base articles.
• Escalate complex issues to appropriate support teams.
• Collaborate with cross-functional teams.
• Adhere to security protocols when handling customer data.

Skills

Knowledge sharing

Adaptability and learning

Strong problem-solving skills

Excellent communication

Customer-oriented mindset

Familiarity with ticketing systems

Ability to work under pressure

Willingness to learn new technologies

Education

Engineering degree (preferably IT or Computer Science)

Tools

Postman

Kibana

Splunk

Grafana

Job description

A next-gen banking tech company in New Jersey is seeking a customer support professional. You will provide first-level support, troubleshoot technical issues, and collaborate with cross-functional teams to ensure customer satisfaction. Ideal candidates should have 2-4 years in a technical support role, familiarity with banking technologies, and strong problem-solving skills. This is an excellent opportunity for those looking to grow in a fast-paced environment with significant customer interaction.