Banking Customer Support Specialist I

WesBanco Bank Inc.; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to identify, respond to, and resolve customer requests in the bank's call center. You will be the primary customer contact, providing professional support while meeting required service levels.

Responsibilities include handling inbound calls, assisting with banking products and digital services, and ensuring accuracy of transactions. A fast-paced, regulated environment will require discretion, empathy, and teamwork.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience; banking experience preferred.
• Minimum of one year of contact center experience required.
• Ability to work in a fast-paced, regulated banking environment.
• Strong written and verbal communication skills.

Responsibilities

• Processes inbound calls from all queues with accurate information.
• Responds to account questions and product/service inquiries.
• De-escalates situations and escalates when necessary.
• Completes customer transactions and updates account data.
• Supports digital banking services on multiple devices.
• Attends weekly quality reviews and departmental meetings.
• Maintains confidentiality and adheres to policies and procedures.

Skills

Customer service orientation

Time management

Effective communication

Empathy

Active listening

Education

High School Diploma or GED

Tools

Banking software

CRM systems

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to identify, respond to, and resolve customer requests in the bank's call center. You will be the primary customer contact, providing professional support while meeting required service levels.

Responsibilities include handling inbound calls, assisting with banking products and digital services, and ensuring accuracy of transactions. A fast-paced, regulated environment will require discretion, empathy, and teamwork.