Remote Banking Customer Support Specialist

WesBanco Bank Inc.; Huntington (WV); Hybrid; USD 35,000 - 45,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I in Huntington, West Virginia. This role is pivotal for addressing customer inquiries and providing exceptional service via the bank's call center. The successful candidate will demonstrate effective communication skills and a strong commitment to customer satisfaction.

Responsibilities include managing inbound calls, resolving customer requests, and adhering to banking regulations. The position requires flexibility in scheduling and a willingness to work evenings and holidays.

Qualifications

• Minimum of one year of customer service experience required.
• Strong time management skills.
• Ability to work independently and multi-task.

Responsibilities

• Provide professional customer support in the bank's call center.
• Process inbound calls regarding bank products and services.
• Identify and resolve customer inquiries and issues promptly.

Skills

Customer service

Communication skills

Time management

Problem solving

Education

High school diploma or GED

Tools

Computer skills

Android and Apple products

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I in Huntington, West Virginia. This role is pivotal for addressing customer inquiries and providing exceptional service via the bank's call center. The successful candidate will demonstrate effective communication skills and a strong commitment to customer satisfaction.

Responsibilities include managing inbound calls, resolving customer requests, and adhering to banking regulations. The position requires flexibility in scheduling and a willingness to work evenings and holidays.