Remote Banking Support Specialist I

WesBanco Bank Inc.; Ross Township (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Job summary

WesBanco Bank Inc. is hiring a Customer Service Specialist I in Allegheny County, Ross Township. In this role, you will interact with customers primarily through phone calls to address inquiries related to bank products and services.

The ideal candidate will have a strong background in customer service with at least one year of experience, preferably within a banking environment. You will need to demonstrate excellent communication skills and the ability to resolve customer issues effectively, providing the highest level of service.

Qualifications

• Minimum of one year of customer service experience is required; banking experience preferred.
• Minimum of one year of contact center experience or equivalent is required.
• Expertise in using a personal computer and managing home networking infrastructure.

Responsibilities

• Process inbound calls and respond to customer inquiries about bank products.
• De-escalate customer situations and follow through to resolution.
• Maintain knowledge of deposit, loan, and digital banking services.

Skills

Strong communication skills

Time management

Problem-solving

Adaptability

Education

High school diploma or GED

Tools

Banking software

Personal computer

Job description

WesBanco Bank Inc. is hiring a Customer Service Specialist I in Allegheny County, Ross Township. In this role, you will interact with customers primarily through phone calls to address inquiries related to bank products and services.

The ideal candidate will have a strong background in customer service with at least one year of experience, preferably within a banking environment. You will need to demonstrate excellent communication skills and the ability to resolve customer issues effectively, providing the highest level of service.