Remote Banking Customer Care Specialist

WesBanco Bank Inc.; Naples (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

WesBanco Bank Inc. in Naples, FL is seeking a Customer Service Specialist I to support customers with bank products and services from our call center. You will respond to inquiries, resolve issues, and coordinate with partners to ensure timely service.

The role requires excellent communication, strong time management, and the ability to work in a fast-paced environment with holiday coverage and occasional schedule adjustments.

Qualifications

• Minimum of one year of customer service experience required; banking or financial institution experience preferred.
• Experience handling inbound calls and providing friendly, professional service.
• Ability to learn product information and navigate digital banking tools.

Responsibilities

• Processes inbound calls from all queues, including account questions and product information.
• Resolves customer requests and issues related to deposits, loans, and digital banking services.
• De-escalates situations when needed and escalates to supervisor after de-escalation attempts.
• Maintains knowledge of banking products and policies to assist customers accurately.
• Attends weekly quality review meetings and participates in ongoing coaching.

Skills

Customer service

Call center

Digital banking

Time management

Education

High school diploma or GED

Job description

WesBanco Bank Inc. in Naples, FL is seeking a Customer Service Specialist I to support customers with bank products and services from our call center. You will respond to inquiries, resolve issues, and coordinate with partners to ensure timely service.

The role requires excellent communication, strong time management, and the ability to work in a fast-paced environment with holiday coverage and occasional schedule adjustments.