Remote Banking Support Specialist I

WesBanco Bank Inc.; Franklin (TN); Hybrid; USD 35,000 - 45,000; Full time

Job summary

WesBanco Bank Inc. is looking for a Customer Service Specialist I in Franklin, Tennessee. This role involves responding to customer inquiries regarding banking products and services, providing professional support in a call center environment.

The ideal candidate should possess strong communication and time management skills, along with experience in customer service, particularly within banking. A high school diploma or GED is mandatory, and willingness to work flexible hours is essential.

Qualifications

• Minimum of one year of customer service experience required; banking preferred.
• Minimum of one year of contact center experience or equivalent required.

Responsibilities

• Model the standards of the Bank's Mission and Vision.
• Process inbound calls related to account questions and services.
• Resolve customer issues promptly and accurately.
• Maintain knowledge of banking products and services.
• Attend weekly and monthly meetings for ongoing development.

Skills

Strong time management skills

Effective communication skills

Ability to work independently

Computer skills (Android and Apple)

Problem-solving skills

Education

High school diploma or GED

Tools

Banking software

Standard office equipment

Job description

WesBanco Bank Inc. is looking for a Customer Service Specialist I in Franklin, Tennessee. This role involves responding to customer inquiries regarding banking products and services, providing professional support in a call center environment.

The ideal candidate should possess strong communication and time management skills, along with experience in customer service, particularly within banking. A high school diploma or GED is mandatory, and willingness to work flexible hours is essential.