Remote Banking Support Specialist I

WesBanco Bank Inc.; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I in Indianapolis, Indiana. This role requires handling customer inquiries, resolving issues while adhering to service standards, and engaging with various banking products. The successful candidate will demonstrate a customer-focused approach and effective communication skills.

The ideal candidate will possess a high school diploma and a minimum of one year of customer service experience, preferably in a banking or financial environment.

Qualifications

• Minimum of one year of customer service experience required; experience in banking preferred.
• Minimum of one year of contact center experience or equivalent required.

Responsibilities

• Identify and resolve customer requests related to bank products and services.
• Process inbound calls, providing information on various banking services.
• De-escalate customer issues when necessary and ensure prompt resolution.

Skills

Strong communication skills

Time management

Customer relationship building

Problem-solving

Education

High school diploma or GED

Tools

Personal computer

Android and Apple products

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I in Indianapolis, Indiana. This role requires handling customer inquiries, resolving issues while adhering to service standards, and engaging with various banking products. The successful candidate will demonstrate a customer-focused approach and effective communication skills.

The ideal candidate will possess a high school diploma and a minimum of one year of customer service experience, preferably in a banking or financial environment.