Remote Banking Support Specialist I

WesBanco Bank Inc.; Columbus (OH); Hybrid; USD 35,000 - 45,000; Full time

Job summary

WesBanco Bank Inc. seeks a Customer Service Specialist I in Columbus, Ohio. The role involves resolving customer inquiries related to banking products and services, providing essential support in a call center environment.

Candidates should have at least one year of customer service experience and demonstrate strong communication skills. The position requires working on an alternate schedule that includes weekdays and some holidays.

Qualifications

• Minimum of one year of customer service experience required, preferably in banking.
• Minimum of one year of contact center experience or equivalent required.
• Demonstrated effective communication skills, both verbal and written.

Responsibilities

• Handle customer inquiries and provide information about bank products.
• Resolve customer issues and complaints promptly.
• Maintain knowledge of banking products and services.

Skills

Customer service experience

Communication skills

Time management

Ability to work independently

Problem-solving skills

Education

High school diploma or GED

Tools

Personal computer

Bank-supported web browsers

Android and Apple products

Job description

WesBanco Bank Inc. seeks a Customer Service Specialist I in Columbus, Ohio. The role involves resolving customer inquiries related to banking products and services, providing essential support in a call center environment.

Candidates should have at least one year of customer service experience and demonstrate strong communication skills. The position requires working on an alternate schedule that includes weekdays and some holidays.