Remote Banking Support Specialist I

WesBanco Bank Inc.; Cincinnati (OH); Hybrid; USD 35,000 - 45,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I in Cincinnati, Ohio. This role involves handling customer inquiries, providing support for bank products and services, and ensuring excellent customer satisfaction.

The ideal candidate should have a high school diploma or GED, at least one year of customer service experience, and strong communication skills. This position requires a flexible schedule and a commitment to adhering to banking policies and regulations.

Qualifications

• Minimum of one year of customer service experience, preferably in banking.
• High school diploma or GED is required.
• Minimum of one year of contact center experience or equivalent is required.

Responsibilities

• Resolve customer inquiries regarding bank services and products.
• Maintain knowledge of deposit, loan, and digital banking services.
• Attend departmental meetings for ongoing development.

Skills

Customer service experience

Time management

Effective communication

Problem-solving

Education

High school diploma or GED

Tools

PC and home networking skills

Android and Apple product knowledge

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I in Cincinnati, Ohio. This role involves handling customer inquiries, providing support for bank products and services, and ensuring excellent customer satisfaction.

The ideal candidate should have a high school diploma or GED, at least one year of customer service experience, and strong communication skills. This position requires a flexible schedule and a commitment to adhering to banking policies and regulations.