Remote Banking Support Specialist I

WesBanco Bank Inc.; Youngstown (OH); Hybrid; USD 30,000 - 45,000; Full time

Job summary

WesBanco Bank Inc. is looking for a Customer Service Specialist I in Youngstown, Ohio. This role requires you to provide courteous support while addressing customer inquiries about bank products in a fast-paced call center environment.

Candidates must have at least one year of customer service experience and possess a high school diploma. The position necessitates effective communication skills and the ability to handle multiple tasks efficiently while working independently.

Qualifications

• Minimum of one year of customer service experience required, preferably within banking or financial institutions.
• Minimum of one year of contact center experience or equivalent required.
• Strong grasp of spelling, grammar, and communication etiquette.

Responsibilities

• Identify and resolve customer inquiries related to bank products.
• Process inbound calls and provide professional customer support.
• Assist customers with various computing environments and digital banking services.
• Attend quality review and departmental meetings for continuous development.

Skills

Customer service orientation

Time management

Effective communication

Multi-tasking ability

Problem-solving skills

Education

High school diploma or GED

Tools

Personal computers

Android devices

Apple devices

Job description

WesBanco Bank Inc. is looking for a Customer Service Specialist I in Youngstown, Ohio. This role requires you to provide courteous support while addressing customer inquiries about bank products in a fast-paced call center environment.

Candidates must have at least one year of customer service experience and possess a high school diploma. The position necessitates effective communication skills and the ability to handle multiple tasks efficiently while working independently.