Remote-Ready Banking Support Specialist I

WesBanco Bank Inc.; Chattanooga (TN); Hybrid; USD 30,000 - 45,000; Full time

Job summary

WesBanco Bank Inc. is looking for a Customer Service Specialist I in Chattanooga, Tennessee, responsible for handling customer requests related to bank products and services. This role requires strong communication skills and the ability to work independently in a fast-paced environment.

Key responsibilities include providing professional customer support and resolving inquiries during established service levels. The candidate should have at least one year of customer service experience and a high school diploma or GED.

Qualifications

• Minimum of one year of customer service experience required.
• Contact center experience is preferred.
• Must demonstrate strong problem-solving abilities.

Responsibilities

• Respond to and resolve customer inquiries in a timely manner.
• Process inbound calls regarding bank products and services.
• Assist customers with digital banking services and troubleshooting.

Skills

Strong time management skills

Effective communication skills

Ability to resolve customer issues

Adaptability to change

Tech-savvy with Android and Apple products

Education

High school diploma or GED

Tools

Personal computer skills

Office equipment

Job description

WesBanco Bank Inc. is looking for a Customer Service Specialist I in Chattanooga, Tennessee, responsible for handling customer requests related to bank products and services. This role requires strong communication skills and the ability to work independently in a fast-paced environment.

Key responsibilities include providing professional customer support and resolving inquiries during established service levels. The candidate should have at least one year of customer service experience and a high school diploma or GED.