Remote Banking Support Specialist I

WesBanco Bank Inc.; Toledo (OH); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible schedule

Ongoing training and development

Job summary

WesBanco Bank Inc. in Toledo, Ohio is seeking a Customer Service Specialist I responsible for addressing customer requests related to bank products in the call center. This role requires a professional demeanor, effective communication, and strong customer support skills to resolve inquiries promptly.

The ideal candidate will have a high school diploma or GED and at least one year of customer service experience, preferably in banking. The position also demands excellent time management and the ability to work independently in a fast-paced environment.

Qualifications

• Minimum of one year of customer service experience required, preferably in banking.
• Minimum of one year of contact center experience or equivalent is required.
• Ability to work independently in a fast-paced environment with multitasking.

Responsibilities

• Respond to and resolve customer inquiries in the bank's call center.
• Assist customers with digital banking services and transactions.
• Participate in weekly quality review meetings for ongoing development.

Skills

Customer service experience

Time management skills

Communication skills

Technical proficiency with Apple and Android products

Education

High school diploma or GED

Tools

Personal computer

Standard office equipment

Job description

WesBanco Bank Inc. in Toledo, Ohio is seeking a Customer Service Specialist I responsible for addressing customer requests related to bank products in the call center. This role requires a professional demeanor, effective communication, and strong customer support skills to resolve inquiries promptly.

The ideal candidate will have a high school diploma or GED and at least one year of customer service experience, preferably in banking. The position also demands excellent time management and the ability to work independently in a fast-paced environment.