Remote Banking Support Specialist I

WesBanco; Bowie (MD); Remote; USD 24,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Short-term disability

Holidays

Shift premium

Medical insurance

401(k) match

Job summary

WesBanco is seeking a Customer Service Specialist I to handle inbound calls, answer questions, and resolve issues related to bank products and services from a remote setting within the Bank's footprint. Primary duties include assisting with digital banking and guiding customers through transactions while meeting service level metrics.

Flexibility is required to work 9am–8pm Tuesday through Friday, with potential in-person meetings; prior banking/customer service experience is preferred and a

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service experience.
• Contact center or equivalent experience required (1 year).
• Customer service in banking or financial institutions preferred.

Responsibilities

• Handle inbound calls and resolve customer requests across banking products and services.
• De-escalate issues and escalate to supervisor when needed.
• Assist customers with digital banking on Apple/Android and various browsers.
• Process transactions and correct account information with relevant partners.
• Maintain knowledge of deposits, loans, and digital banking services.

Skills

Customer service

Time management

Communication skills

Multitasking

Empathy

Education

High school diploma or GED

Job description

WesBanco is seeking a Customer Service Specialist I to handle inbound calls, answer questions, and resolve issues related to bank products and services from a remote setting within the Bank's footprint. Primary duties include assisting with digital banking and guiding customers through transactions while meeting service level metrics.

Flexibility is required to work 9am–8pm Tuesday through Friday, with potential in-person meetings; prior banking/customer service experience is preferred and a