Remote Banking Support & Customer Experience Specialist

U.S. Bank

Minnesota

Remote

USD 28,000 - 31,000

Full time

4 days ago

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Benefits offered by this job

Shift differential 10%

Language premium 10% (Spanish)

Job summary

U.S. Bank is hiring for a remote customer service role designed to support customers and businesses with inquiries, issues, and account information. This position emphasizes professional communication, problem solving, and cross-department collaboration to meet customers’ financial needs.

The role offers flexible shifts and a language premium opportunity for Spanish speakers after assessment. Remote work is emphasized with preference given to candidates near specific hubs, including Twin Cities,

Qualifications

High school diploma or equivalent.
9 months of contact center customer service training/experience, 18 months of prior customer service or related experience, and completed specialized skill training.
Bilingual Spanish is a plus, language premium after a successful assessment.

Responsibilities

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.
Researches and resolves problems and errors including those related to fraud support and internet operations.
Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
Process and respond to customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy.