Remote Banking Customer Experience Specialist

U.S. Bank; Georgia; Remote; USD 28.000 - 30.000; Vollzeit

Benefits dieser Stelle

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick and Safe Leave

Zusammenfassung

U.S. Bank is hiring for remote customer service representatives. You will handle telephone and email inquiries, resolve problems, and become knowledgeable about banking products, fees, and procedures.

The role emphasizes professional communication, problem solving, and helping customers navigate financial options. Position offers remote work with preferred hubs across the U.S. and a language premium for Spanish after assessment.

Qualifikationen

• High school diploma or equivalent.

Aufgaben

• Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.
• Researches and resolves problems and errors including those related to fraud support and internet operations.
• Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
• Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
• Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy. Successful bankers demonstrate a genuine interest in their customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs.
• Bilingual - Spanish - You will receive a language premium of 10% after a successful assessment after training.

Kenntnisse

Customer service

Communication

Multitasking

Problem solving

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

U.S. Bank is hiring for remote customer service representatives. You will handle telephone and email inquiries, resolve problems, and become knowledgeable about banking products, fees, and procedures.

The role emphasizes professional communication, problem solving, and helping customers navigate financial options. Position offers remote work with preferred hubs across the U.S. and a language premium for Spanish after assessment.