Remote Customer Experience Specialist - Contact Center

U.S. Bank; Richmond (VA); Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Paid vacation

Holiday opportunities

Parental leave

Sick leave

Job summary

U.S. Bank is seeking a customer service-focused professional to handle phone and email inquiries, resolve issues, and guide customers toward banking solutions. You will work across departments to resolve problems and ensure accurate information is provided using multiple systems.

The role emphasizes professionalism, empathy, and effective communication, with a remote setup and opportunities to support customers nationwide.

Qualifications

• High school diploma or equivalent.
• Typically has nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has completed specialized skill training.

Responsibilities

• Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems.
• Research and resolve problems including fraud support and internet operations.
• Act as a liaison between customers and U.S. Bank departments to resolve complex issues.

Skills

Problem-solving

Multitasking

Customer service

Communication

Microsoft Office

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

U.S. Bank is seeking a customer service-focused professional to handle phone and email inquiries, resolve issues, and guide customers toward banking solutions. You will work across departments to resolve problems and ensure accurate information is provided using multiple systems.

The role emphasizes professionalism, empathy, and effective communication, with a remote setup and opportunities to support customers nationwide.