Remote Banking Customer Experience Specialist

U.S. Bank; Minneota (MN); Remote; USD 28,000 - 31,000; Full time

Job summary

U.S. Bank is seeking a remote Personal Banker to deliver exceptional customer service by phone and email, resolving inquiries and problems, and coordinating with bank departments to ensure customer needs are met.

The role offers a flexible remote arrangement and requires strong communication and problem-solving skills. Starting November 30, 2026, the position may include various shifts with a 10% differential for later start times.

Qualifications

• High school diploma or equivalent.
• Typically 9 months of contact center training/experience and 18 months of customer service or related experience.
• Bilingual Spanish is a plus (not required).

Responsibilities

• Provide high level customer service by responding to telephone or email inquiries, requests, and problems.
• Research and resolve problems, including fraud and internet operations issues.
• Act as a liaison between customers and U.S. Bank departments to resolve complex issues.

Skills

Customer service

Problem solving

Negotiation

Multi-system navigation

Time management

Communication

Microsoft Office

Spanish (bonus)

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a remote Personal Banker to deliver exceptional customer service by phone and email, resolving inquiries and problems, and coordinating with bank departments to ensure customer needs are met.

The role offers a flexible remote arrangement and requires strong communication and problem-solving skills. Starting November 30, 2026, the position may include various shifts with a 10% differential for later start times.