Remote Banking Service Technician | ATM & Drive-Up Expert

Convergint-4; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Fun & Laughter Day Off

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Competitive salary and compensation

Vehicle reimbursement plan or company

Corporate Social Responsibility Day

Cell phone reimbursement

Paid parental leave

Job summary

Convergint is seeking a full-time Banking Service Technician to support existing customers by responding to service calls, performing maintenance on drive-up, locksmith, ATM/TCR systems, and coordinating small projects. You will join a team that values growth, integrity, and delivering results.

Ideal candidates will have 3–5 years experience with banking equipment, strong mechanical and electrical knowledge, and excellent communication skills to troubleshoot and resolve issues quickly, while

Qualifications

• Strong knowledge of drive-up, locking and electronic systems specific to banking industry.
• Strong knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system.
• Strong knowledge of mechanical and electrical systems.
• Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer.
• Advanced communication skills both oral and written.
• Adaptability – Responds effectively to changes in situation or information.

Responsibilities

• Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, ATM/ TCR. Systems include but are not limited to all manufacturer's drive-up equipment (including remote drive-up), deal drawers, and audio and video equipment related to drive-up banking. Repairs or replaces damaged components of remote units.
• May also work on larger projects with greater complexity as needed.
• Troubleshoots, repairs, and replaces all components of remote, audio, and video equipment. May install, configure and support a variety of network systems and equipment for assigned projects. Performs preventative maintenance as needed. Acts as a mentor to less experienced staff by using technical knowledge, skills, and experience.
• Handles moderately complex installations for remote units such as alert systems. Installs new units with final connections, testing, and training.
• Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis. Work assignments are varied, of moderate scope and complexity, and may require originality and ingenuity in some situations.
• Identifies potential project challenges, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
• Inspects completed work for conformance with specifications, requirements, and compliance with applicable manufacturers' specifications. Refers only to the most complex issues to higher levels.
• Estimates cost, time, and materials for replacement equipment.
• Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
• Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures. Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company. May advise management regarding customer satisfaction, product performance, installation techniques, and standards as well as suggestions for product improvements.
• Keeps up to date and informed on all company policies.
• Presents a professional image of Convergint at all times in appearance and behavior.
• Performs other duties and responsibilities as requested or required.

Skills

Customer focus

Communication skills

Adaptability

Diagnosis and troubleshooting

Mechanical/electrical systems

Banking system knowledge

Education

High School Diploma / GED

Tools

DVRs

NVRs

Remote banking equipment

Job description

Convergint is seeking a full-time Banking Service Technician to support existing customers by responding to service calls, performing maintenance on drive-up, locksmith, ATM/TCR systems, and coordinating small projects. You will join a team that values growth, integrity, and delivering results.

Ideal candidates will have 3–5 years experience with banking equipment, strong mechanical and electrical knowledge, and excellent communication skills to troubleshoot and resolve issues quickly, while