Remote Banking Operations Clerk & Compliance

Citizens Bank; Mooresville (IN); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Citizens Banking is seeking an Operations Associate to support a broad range of banking duties, including account verifications, wires, ACH tasks, and Bill Pay. You will assist with online banking profiles, investor/consumer services, and daily operational reporting.

The role emphasizes accuracy, quick problem solving, and professional client communication. A high school diploma and basic banking experience are preferred, with training provided as needed.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience using Microsoft Office.
• Banking experience preferred.
• Successful completion of credit check, drug screening, and background check.

Responsibilities

• Process IRA, HSA, CD and account maintenance reviews; Fed returns/chargebacks; daily index rate reports; and death notices.
• Assist daily credit card payment processing, travel notifications, E-statements, Visa Settlement, Visa Unpostables, File Maintenance Review, Card Review, Stop Pays, NSF duties, and various other Operations tasks and reports.
• Assist daily on incoming and outgoing wires and review wire log, ACH Exceptions, manual returns, Exception Item Pull (EIP); CRM cases and emails.
• Bill Pay returns and Index Rate Report, Online Reports and Review changes/death on accounts.
• Cashier's Check and Money Order review, Proof through Branch Capture.
• Assist Fraud area with reports, investigations, and project work as needed.
• Handle customer and internal telephone inquiries professionally and efficiently.
• Write and update procedures; retention, filing and purging records; attendance of training/seminars.

Skills

Independent work

Problem solving

Interpersonal skills

Organizational skills

Remote work capable

Efficiency prioritization

Education

High school diploma

Tools

Microsoft Office

Job description

Citizens Banking is seeking an Operations Associate to support a broad range of banking duties, including account verifications, wires, ACH tasks, and Bill Pay. You will assist with online banking profiles, investor/consumer services, and daily operational reporting.

The role emphasizes accuracy, quick problem solving, and professional client communication. A high school diploma and basic banking experience are preferred, with training provided as needed.