Branch Operations Associate — Cash, Compliance & Service

Eastern-Bank; Randolph (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Retirement plan

Job summary

Eastern Bank is seeking an Operations Associate to manage core branch operations in a small to mid-sized office. The role combines sales and transactional duties, servicing retail customers and handling daily bank processes with a focus on accuracy and compliance.

You will oversee cash vaults, ATM duties, cash handling, and new account opening procedures while assisting customers with deposits, loans, and account maintenance in a dynamic banking environment.

Qualifications

• Ability to work independently in a fast-paced environment.
• Strong written and verbal communication skills are critical.
• Willingness to learn product and service details quickly.

Responsibilities

• Manage branch cash vault and ATM custodian duties.
• Audit negotiable instruments, cash drawers and logs daily.
• Balance and research cash errors and file BSA forms.
• Open deposit accounts and take loan applications.
• Close consumer loans and refer to other bank lines.
• Process monetary transactions: checks, deposits, currency, credit card cash advances.
• Maintain safe deposit records and assist customers with access.

Skills

Customer service

Interpersonal skills

Self-motivated

Job description

Eastern Bank is seeking an Operations Associate to manage core branch operations in a small to mid-sized office. The role combines sales and transactional duties, servicing retail customers and handling daily bank processes with a focus on accuracy and compliance.

You will oversee cash vaults, ATM duties, cash handling, and new account opening procedures while assisting customers with deposits, loans, and account maintenance in a dynamic banking environment.