Deposit Operations Specialist

Maspeth Federal Sa; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Based in New York, Maspeth Federal Sa is seeking a detail-oriented Deposit Operations professional to manage day-to-day electronic banking tasks, including online banking, e-statements, ACH, remote capture, and bill pay support.

Under the Deposit Operations Director, you will troubleshoot software issues, maintain core applications, and ensure regulatory compliance while serving customers with accurate, timely information and confident communication.

Qualifications

• Strong multitasking ability and motivation to handle multiple tasks.
• Attention to detail and discretion with confidential material.
• Ability to work effectively as part of a team and adapt to change.

Responsibilities

• Process online actions and customer emails related to e-banking.
• Monitor bill pay issues and assist with disputes.
• Process add/change requests for e-banking services.
• Maintain remote deposit capture agreements with approvals.
• Handle ACH processing with common exceptions.
• Research, correct and post items as required.
• Review department reports for accuracy.
• Follow OFAC/compliance checks and escalate as needed.

Skills

Team player

Multi-tasking

Adaptability

Excel

Communication skills

Tools

Windows OS

Microsoft Office

Job description

Under the direction of Deposit Operations Director, performs all required functions for day-to-day electronic banking operations. Originating, processing and servicing electronic banking applications which include online banking, e-Statements, ACH (Automated Clearing House) and remote capture maintenance and servicing, and bill pay support in accordance with regulatory compliance guidelines. This person also troubleshoots software if conflicts arise and works closely with the Deposit Operations team to make sure all core applications are well maintained.

Primary Responsibilities

• Process and respond to action items and customer communication generated online, as well as customer email related to e-banking.
• Monitor bill pay issues in management console; assist with bill payment disputes.
• Process request for adds, changes and research related to services offered and/or managed by the e-banking services.
• Maintenance with approvals and closed consumer remote deposit capture agreements.
• ACH processing with various exception indications-as an example: wrong account number, incorrect application code, incomplete account number, etc.
• Research, correct and mark each item to post or return, as applicable.
• Review various reports for Department.
• Use the organizations regulatory compliance identity verification software to assess Bank, Originator and Individual Customer against Government lists, in accordance with OFAC, for possible suspects. Any uncertainties are sent to the Compliance Department for final approval. Internationals are marked according to instructions from Compliance.
• Perform the required duties to report unclaimed property to the Office of Unclaimed Funds.
• Other duties as needed.

Required Skills and Experience

• Highly motivated and can handle multiple tasks.
• Adapts to change.
• Be an active TEAM player.
• General knowledge of Excel, Windows platform and Microsoft Office suite of applications.
• Pleasant Telephone and Communication skills.

Preferred Qualifications:

• Knowledge of BSA, AML, Patriot Act, Know Your Customer, Customer Due Diligence, Customer Identification Program, and OFAC requirements
• Strong attention to detail
• Requires the discretion to handle highly confidential and sensitive material
• 3-5 years of experience in banking with an emphasis on fraud