Operations Clerk

Citizens Bank; Mooresville (IN); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Citizens Banking is seeking an Operations Associate to support a broad range of banking duties, including account verifications, wires, ACH tasks, and Bill Pay. You will assist with online banking profiles, investor/consumer services, and daily operational reporting.

The role emphasizes accuracy, quick problem solving, and professional client communication. A high school diploma and basic banking experience are preferred, with training provided as needed.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience using Microsoft Office.
• Banking experience preferred.
• Successful completion of credit check, drug screening, and background check.

Responsibilities

• Process IRA, HSA, CD and account maintenance reviews; Fed returns/chargebacks; daily index rate reports; and death notices.
• Assist daily credit card payment processing, travel notifications, E-statements, Visa Settlement, Visa Unpostables, File Maintenance Review, Card Review, Stop Pays, NSF duties, and various other Operations tasks and reports.
• Assist daily on incoming and outgoing wires and review wire log, ACH Exceptions, manual returns, Exception Item Pull (EIP); CRM cases and emails.
• Bill Pay returns and Index Rate Report, Online Reports and Review changes/death on accounts.
• Cashier's Check and Money Order review, Proof through Branch Capture.
• Assist Fraud area with reports, investigations, and project work as needed.
• Handle customer and internal telephone inquiries professionally and efficiently.
• Write and update procedures; retention, filing and purging records; attendance of training/seminars.

Skills

Independent work

Problem solving

Interpersonal skills

Organizational skills

Remote work capable

Efficiency prioritization

Education

High school diploma

Tools

Microsoft Office

Job description

Summary of Job Responsibilities

Involves account verifications, Wires, ACH tasks, Bill Pay, Exception Item Pull, Mobile Deposit, Proof processing, NSF, Stop Pays, Consumer Online Bank Services but not limited to, a wide range of duties related to various operational tasks regarding DDA, SAV, TDA, and limited LNS duties. Accountable to complying with all Bank Secrecy Act and Anti-Money Laundering regulations, bank policies and procedures.

Essential Duties

• Process IRA, HSA, CD and account maintenance reviews; Fed returns/chargebacks; daily index rate reports; and death notices.
• Assist daily credit card payment processing, travel notifications, E-statements, Visa Settlement, Visa Unpostables, File Maintenance Review, Card Review, Stop Pays, NSF duties, and various other Operations tasks and reports.
• Assist daily on incoming and outgoing wires and review wire log, ACH Exceptions, manual returns, Exception Item Pull (EIP); CRM cases and emails. Bill Pay returns and Index Rate Report, Online Reports and Review changes/death on accounts. Cashier's Check and Money Order review, Proof through Branch Capture.
• Process CAM report (compromised debit/access card listing)
• Assist daily with online banking profiles, maintenance, password reset, lock outs, Limit Log review and changes, account verifications by fax, email, mail and through various verification websites.
• Assist Fraud area with reports, investigations, and project work as needed.
• Handle customer and internal telephone inquiries professionally and efficiently.
• Perform and/or back-up miscellaneous duties and/or special projects as assigned by Supervisor and/or VP Operations.
• Responsible for writing and updating procedures.
• Responsible for keeping adequate supplies on hand to perform duties.
• Responsible for retention, filing and purging records concerning performed duties.
• Attendance of educational training/seminars (in and out of state).

Skills and Abilities Required

• Ability to work independently in a multi-tasking environment while meeting critical deadlines.
• Proven ability to solve complex issues, and complete assigned tasks with minimal supervision.
• Strong interpersonal communication with a focus on providing excellent customer service.
• Must have excellent organizational skills; be detail-oriented, accurate and self-motivated.
• Must be able to work remotely at times and maintain normal levels of production with minimal supervision.
• Ability to recognize and prioritize maximum efficiency.

Minimum Requirements

• A high school diploma or equivalent.
• One year's experience working with Microsoft Office Suite to support administrative or operational tasks.
• A minimum of one year's banking experience, preferred.
• Successful completion of credit check, drug screening, and background check.

Working Conditions

• Generally good. Little discomfort from such causes as noise, cold, heat, and dust.