Wire Operations Lead - Banking Services

First Citizens Bank; Charlotte (NC); Híbrido; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

First Citizens Bank is hiring for a hybrid, in-office and remote-capable role focused on advanced operational support within a banking service unit. You will handle daily activities, ensure regulatory compliance, and maintain essential records while guiding less experienced teammates when needed.

The role emphasizes strong customer and vendor relationships, accurate data entry, and process improvements to meet service standards.

Formación

• Bachelor's degree plus 1 year experience OR high school diploma/GED with 5 years in Financial Services or Operations Support.
• Experience in banking operations and knowledge of service standards is preferred.
• Detail-oriented with ability to multitask in a fast-paced environment and work with minimal supervision.

Responsabilidades

• Develops and maintains relationships with customers, associates and vendors to achieve business goals and streamline service experience.
• Performs operational tasks for customer, vendor, and associate inquiries and documents processes.
• Maintains department records and processes standard documentation for daily activities.

Conocimientos

Banking operations

Customer communication

Attention to detail

Multitasking

Team collaboration

Educación

Bachelor's degree + 1 year experience

High School Diploma or GED + 5 years experience

Herramientas

Bowes

FX Star

D1

Salesforce

Descripción del empleo

First Citizens Bank is hiring for a hybrid, in-office and remote-capable role focused on advanced operational support within a banking service unit. You will handle daily activities, ensure regulatory compliance, and maintain essential records while guiding less experienced teammates when needed.

The role emphasizes strong customer and vendor relationships, accurate data entry, and process improvements to meet service standards.