Digital Banking Operations Specialist

First Citizens Community Bank; Mansfield (Tioga County); On-site; USD 40,000 - 52,000; Full time

Job summary

First Citizens Community Bank is seeking an Operations Specialist to support online banking products, ACH processing, and daily cash management tasks. You will handle system checks, monitor fraud alerts, and assist in business payments while coordinating with teammates to ensure end-of-day processing.

The role requires strong MS Office skills, a willingness to learn AS/400 and related banking software, and familiarity with online/mobile banking applications.

Qualifications

• Proficient with MS Office Suite and related program software.
• Proficient with or the ability to quickly learn position-related software, including AS/400 system.
• Ability to effectively use general office equipment.
• Electronic banking and computer hardware experience.
• Associate degree or equivalent educational experience. (preferred)
• Familiarity with Online and Mobile Banking applications, a plus.

Responsibilities

• Perform electronic banking functions, including setup, configuration, maintenance, and customer support of online banking products, i.e. NetTeller, Bill Pay, Cash Management, Mobile Deposit, etc.
• Monitor and research fraud alerts.
• Perform a variety of computer operation duties by conducting specific system checks, evaluating problems, and proposing and implementing solutions.
• Process incoming and outgoing ACH files, and support Cash Management customers.
• Assist in processing of third-party business payments.
• Perform transaction proof duties to ensure the processing of items by the end of the day.
• Perform a variety of bank statement and notice-related duties, as well as sorting and processing mail.
• Constructively interact with co-workers.

Skills

Microsoft Office proficiency

Electronic banking experience

Hardware experience

Online & Mobile Banking familiarity

Education

Associate degree or equivalent

Tools

AS/400 system

Job description

First Citizens Community Bank is seeking an Operations Specialist to support online banking products, ACH processing, and daily cash management tasks. You will handle system checks, monitor fraud alerts, and assist in business payments while coordinating with teammates to ensure end-of-day processing.

The role requires strong MS Office skills, a willingness to learn AS/400 and related banking software, and familiarity with online/mobile banking applications.