Remote Banking Customer Support Specialist I

WesBanco Bank, Inc.; Frankfort (KY); Remote; USD 36,000 - 48,000; Full time

Job summary

WesBanco Bank, Inc. is seeking a CS Specialist I for our Customer Service Center. This 100% remote role operates within WesBanco’s footprint, with locations across multiple states.

The position is full-time and requires the ability to work evenings and some holidays, handling customer inquiries about bank products and services. As the primary customer contact, you will deliver professional support, resolve issues within service levels, and collaborate with internal partners to complete

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience or equivalent.

Responsibilities

• Handle inbound calls across queues and resolve banking questions.
• De-escalate issues and escalate when needed.
• Maintain knowledge of deposit, loan, and digital banking services.
• Meet call-quality, schedule adherence, and customer satisfaction metrics.

Skills

Customer service

Communication

Call center

Banking knowledge

Multitasking

Education

High school diploma or GED

Job description

WesBanco Bank, Inc. is seeking a CS Specialist I for our Customer Service Center. This 100% remote role operates within WesBanco’s footprint, with locations across multiple states.

The position is full-time and requires the ability to work evenings and some holidays, handling customer inquiries about bank products and services. As the primary customer contact, you will deliver professional support, resolve issues within service levels, and collaborate with internal partners to complete