Remote Banking Customer Service Specialist I

WesBanco, Inc.; Huntington (WV); Presencial; USD 28 000 - 42 000; Tempo integral

Resumo da oferta

WesBanco, Inc. is seeking a Customer Service Specialist I to join our call center in Huntington, WV. You will respond to customer inquiries, resolve issues, and promote digital banking services while upholding service standards.

The role requires at least one year of customer service and call center experience, a high school diploma or GED, and strong communication, time management, and problem-solving skills. Flexibility with scheduling and remote-ready work are valued.

Qualificações

• High school diploma or GED required.
• Minimum of one year of customer service experience; banking preferred.
• Minimum of one year of contact center experience or equivalent.

Responsabilidades

• Handles inbound calls across queues: account questions, product information, and digital banking.
• Resolves issues independently using training materials and reference guides.
• De-escalates situations or escalates to a supervisor as needed.
• Completes customer transactions and updates account information with correct partners.
• Supports digital banking on Apple and Android devices.
• Maintains knowledge of deposit, loan, and digital banking products.
• Attends weekly quality reviews and monthly department meetings.
• Adheres to call metrics, schedule adherence, and customer satisfaction targets.
• Maintains confidentiality and professional demeanor.

Conhecimentos

Customer service

Communication

Time management

Problem solving

Formação académica

High school diploma or GED

Ferramentas

PC proficiency

Descrição da oferta de emprego

WesBanco, Inc. is seeking a Customer Service Specialist I to join our call center in Huntington, WV. You will respond to customer inquiries, resolve issues, and promote digital banking services while upholding service standards.

The role requires at least one year of customer service and call center experience, a high school diploma or GED, and strong communication, time management, and problem-solving skills. Flexibility with scheduling and remote-ready work are valued.