Remote Banking Customer Service Specialist

WesBanco; Fairmont (WV); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

PTO 17 days

STD 5 days

11 holidays

Floating holiday

Job summary

WesBanco in Fairmont, WV is hiring a Customer Service Specialist I to assist customers with bank products and services via the call center. You will resolve inquiries, process transactions, and collaborate with partners to ensure accurate account information and timely service.

The role emphasizes strong communication, problem solving, and adherence to service level metrics in a regulated banking environment. A flexible schedule includes Sundays through Thursdays with some holidays.

Qualifications

• Strong time management and multitasking abilities.
• Ability to work independently in a fast-paced environment.
• Excellent written and verbal communication skills.
• Demonstrates empathy and active listening with customers.
• Typing with speed and accuracy; proficient in standard office tools.

Responsibilities

• Handle inbound calls from all queues and provide product/service information.
• De-escalate situations or escalate to supervisor as needed.
• Own customer requests and drive them to resolution.
• Assist customers with digital banking, deposits, loans, and account information.
• Complete transactions and coordinate with partners to correct information.
• Maintain knowledge of banking products and compliance requirements.

Skills

Time management

Independent worker

Communication skills

Empathy

Active listening

Typing speed

Education

High school diploma or GED

Job description

WesBanco in Fairmont, WV is hiring a Customer Service Specialist I to assist customers with bank products and services via the call center. You will resolve inquiries, process transactions, and collaborate with partners to ensure accurate account information and timely service.

The role emphasizes strong communication, problem solving, and adherence to service level metrics in a regulated banking environment. A flexible schedule includes Sundays through Thursdays with some holidays.