Remote Banking Customer Support Specialist I

WesBanco, Inc.; Bowie (MD); À distance; USD 24 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision

401(k) with employee match

Health Care Flexible Spending

Dependent Care Flexible Spending

Paid time off

Résumé du poste

WesBanco, Inc. is seeking a Customer Service Specialist I for its remote call center. You will handle inbound customer inquiries about deposits, loans, digital banking, and debit card services, ensuring timely resolution and adherence to service levels.

The position requires a high school diploma or GED, 1+ year of customer service and call center experience, and the ability to work a flexible schedule including holidays. Strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience; banking experience preferred.
• Minimum of one year of contact center experience.
• Willingness to work a flexible schedule, including holidays.
• Ability to work remotely and independently.

Responsabilités

• Handle inbound calls from all queues with account questions and services.
• Resolve customer issues and provide accurate information to requests.
• Maintain knowledge of banking products and digital services.
• Adhere to call metrics, schedule, and quality standards.
• Attend weekly quality reviews and monthly department meetings.

Connaissances

Customer service

Call center

Banking knowledge

Remote work setup

Time management

Formation

High school diploma or GED

Outils

PC proficiency

Home networking

Description du poste

WesBanco, Inc. is seeking a Customer Service Specialist I for its remote call center. You will handle inbound customer inquiries about deposits, loans, digital banking, and debit card services, ensuring timely resolution and adherence to service levels.

The position requires a high school diploma or GED, 1+ year of customer service and call center experience, and the ability to work a flexible schedule including holidays. Strong communication and problem-solving skills are essential.