Bank Customer Service Specialist I - Remote & Flexible

WesBanco, Inc.; Parkersburg (WV); Presencial; USD 19 000 - 25 000; Tempo integral

Resumo da oferta

WesBanco, Inc. is seeking a Customer Service Specialist I for its call center. You will handle inbound calls about bank products and services, assist with digital banking, process transactions, and work toward timely resolution of customer inquiries.

The schedule runs 9am–8pm, Wednesday through Saturday, with selected federal holidays. You will de-escalate issues, collaborate with partners, maintain knowledge of deposits and loans, and provide courteous, professional service while meeting strict

Qualificações

• Minimum of one year of customer service experience required; banking or financial institution preferred.
• Minimum of one year of contact center experience or equivalent required.
• Must adapt to a remote environment and learn quickly.

Responsabilidades

• Processes inbound calls from all queues, including account questions and product information.
• Supports digital banking services and debit card processing.
• De-escalates situations or escalates to supervisor as needed.
• Completes customer transactions and corrects account information with partners.
• Identifies and resolves customer issues and complaints promptly and accurately.
• Maintains knowledge of banking products and adheres to policies.

Conhecimentos

Customer service

Call center

De-escalation

Digital banking support

Account questions handling

Communication

Formação académica

High school diploma or GED

Descrição da oferta de emprego

WesBanco, Inc. is seeking a Customer Service Specialist I for its call center. You will handle inbound calls about bank products and services, assist with digital banking, process transactions, and work toward timely resolution of customer inquiries.

The schedule runs 9am–8pm, Wednesday through Saturday, with selected federal holidays. You will de-escalate issues, collaborate with partners, maintain knowledge of deposits and loans, and provide courteous, professional service while meeting strict