Remote Customer Experience Specialist

U.S. Bank; Athens (GA); Remote; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k)

Paid vacation

11 paid holidays

Parental leave

Disability insurance

Job summary

U.S. Bank is hiring for remote customer service roles designed to help customers manage accounts and resolve inquiries. Roles may start November 30, 2026, with varied shifts and a 10% Spanish language premium after assessment. The position emphasizes professionalism, multi-system navigation, and strong communication with customers.

This remote opportunity offers competitive benefits and the chance to grow within a national financial institution serving diverse communities across the U.S.

Qualifications

• High school diploma or equivalent.
• Typically nine months of contact center training/experience and 18 months of customer service or related experience, plus completed specialized skill training.

Responsibilities

• Provide high level customer service by responding to telephone or email inquiries and resolving issues.
• Act as liaison between customers and bank departments to resolve complex customer or technology issues.
• Present options to meet customers' financial needs while ensuring service excellence.

Skills

Customer service

Multitasking

Communication skills

Problem solving

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

U.S. Bank is hiring for remote customer service roles designed to help customers manage accounts and resolve inquiries. Roles may start November 30, 2026, with varied shifts and a 10% Spanish language premium after assessment. The position emphasizes professionalism, multi-system navigation, and strong communication with customers.

This remote opportunity offers competitive benefits and the chance to grow within a national financial institution serving diverse communities across the U.S.