Remote Banking Customer Care Specialist

SouthState Bank; Orangeburg (SC); Hybrid; USD 32,000 - 42,000; Full time

Job summary

SouthState Bank in United States (Orangeburg, SC area) is seeking a Customer Care Representative to deliver exceptional customer service across banking products and services. You will resolve inquiries, build rapport, and provide guidance on digital banking and account needs.

The role emphasizes accuracy, confidentiality, and adherence to procedures. Candidates should have a High School Diploma, prior call center experience in financial services, and strong computer skills.

Qualifications

• Must have excellent customer service skills including verbal, listening, and problem-solving abilities.
• Ability to work with confidential information in a professional manner.
• Willingness to receive coaching and feedback and participate in training.

Responsibilities

• Provide superior customer service to external and internal customers by delivering a seamless experience across products and services.
• Identify and resolve customer inquiries using active listening and probing to achieve first-call resolution.
• Respond to general account inquiries (balances, transactions, transfers, stop payments, etc.) and assist with digital banking support.
• Promote virtual branch solutions and adhere to bank policies and procedures.
• Maintain security of customer information and authenticate customers on calls.
• Meet productivity and quality goals set by management.

Skills

Customer service

Communication

Computer skills

Flexibility/Adaptability

Education

High School Diploma or equivalent

Job description

SouthState Bank in United States (Orangeburg, SC area) is seeking a Customer Care Representative to deliver exceptional customer service across banking products and services. You will resolve inquiries, build rapport, and provide guidance on digital banking and account needs.

The role emphasizes accuracy, confidentiality, and adherence to procedures. Candidates should have a High School Diploma, prior call center experience in financial services, and strong computer skills.