Banking Customer Care Specialist

SouthState Bank; United States; Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver superior service by phone and digital channels, resolving inquiries with empathy, accuracy, and speed while building trust. You will authenticate customers, navigate multiple banking systems, explain account options, and promote digital banking tools, all within policy guidelines and a customer‑first mindset.

This role requires residing within 50 miles of Orangeburg, SC, with a schedule from 11am to 8pm EST and rotating

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Previous customer service (inbound call center) in financial services.
• Strong computer skills and ability to navigate systems for quick resolution.

Responsibilities

• Identify and resolve customer inquiries using active listening and problem-solving for first-call resolution.
• Answer inbound phone inquiries with accurate, professional service and a personalized experience.
• Provide tier-one digital banking support, assist with online banking, passwords, and debit card inquiries.

Skills

Customer service

Inbound call center

Financial services

Computer skills

Education

High School Diploma

Job description

SouthState Bank is seeking a Customer Care Representative to deliver superior service by phone and digital channels, resolving inquiries with empathy, accuracy, and speed while building trust. You will authenticate customers, navigate multiple banking systems, explain account options, and promote digital banking tools, all within policy guidelines and a customer‑first mindset.

This role requires residing within 50 miles of Orangeburg, SC, with a schedule from 11am to 8pm EST and rotating