Remote Banking Customer Care Specialist

South Carolina Federal; North Charleston (SC); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Work from home

Gym reimbursement

Virtual workshops

Employee Assistance Program

Community volunteering

Career growth

Job summary

South Carolina Federal Credit Union is seeking a Contact Center Service Representative to join our team of professionals. This role offers a primarily remote work arrangement with occasional onsite requirements, including training at our North Charleston headquarters.

You will handle customer inquiries by phone, present financial products, and support members in a fast-paced environment. A high school diploma and at least one year of customer service in a call center or banking setting are

Qualifications

• High school diploma required.
• At least 1 year of customer service experience in a call center or banking environment.
• Positive attitude and ability to multitask in a fast-paced setting.

Responsibilities

• Assist customers over the phone and provide exceptional service.
• Discuss payoff amounts for auto loans and other products.
• Help customers unlock online accounts and order debit cards.
• Transfer funds between accounts and respond to inquiries.

Skills

Customer service

Call center experience

Bilingual English/Spanish

Education

High school diploma

Job description

South Carolina Federal Credit Union is seeking a Contact Center Service Representative to join our team of professionals. This role offers a primarily remote work arrangement with occasional onsite requirements, including training at our North Charleston headquarters.

You will handle customer inquiries by phone, present financial products, and support members in a fast-paced environment. A high school diploma and at least one year of customer service in a call center or banking setting are