Contact Center Service Representative

South Carolina Federal Credit Union; North Charleston (SC); Hybrid; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Work from home option

Gym reimbursement

Virtual workshops

Employee Assistance Program

Volunteer opportunities

Career growth within company

Zusammenfassung

South Carolina Federal Credit Union in Charleston, SC is seeking a Contact Center Service Representative to join our team of outstanding professionals. This role offers predominantly remote work with occasional onsite requirements at our North Charleston headquarters.

You will deliver exceptional phone-based member service, help with online banking, debit cards, and transfers, and maintain accuracy and compliance in a fast-paced environment. If you enjoy helping others, this is a great fit.

Qualifikationen

• High school diploma or equivalent required.
• At least one year of customer service experience in a call center or banking environment.
• Positive attitude and strong communication skills.
• Ability to operate in a fast-paced, high-volume environment.

Aufgaben

• Provide exceptional customer service via telephone.
• Assist customers with online accounts and debit cards.
• Answer questions about loans, transfers, and product packages.
• Process fund transfers and card orders.
• Meet with Team Lead to review performance.

Kenntnisse

Customer service

Multitasking

Time management

Policy adherence

Phone experience

Bilingual English/Spanish

Ausbildung

High school diploma or equivalent

Jobbeschreibung

South Carolina Federal Credit Union is currently seeking a Contact Center Service Representative to join our team of outstanding professionals.

Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Myrtle Beach, Florence & Greenville/Spartanburg, SC.

*This position is predominately remote; however, you may be required to come onsite as needed.

Are you passionate about helping others?Do you enjoy interacting with customers over the telephone and working in a high-volume, fast-paced environment?As a Contact Center Service Representative,you willprovide exceptional customer service via telephoneandoffer financial products and services thatmeet the customers' needs.

As a Contact Center Service Representative, a typical day might look like this:

• Brainstorm with team members about ways to meet referral goals.
• Talk with a customer about the payoff amount for their auto loan.
• Assist a customer with unlocking their online account.
• Order a new debit card for a customer.
• Transfer funds from one account to another.
• Meet with your Team Lead to review your current performance.

This job might be for you if:

• You enjoy assisting customers over the phone and you thrive in a fast-paced environment.Multitasking is your strength.
• You connect well with others and you’re comfortable talking to people.You are not bothered by offering financial products and services to customers.
• You are seeking some work/life balance and want a schedule that allows you to spend nights and weekends with your family and friends.
• You are a pro at managing your time and staying on track.
• You are awesome at consistently following policies and procedures.
• You are cool under pressure. You don’t get flustered or take it personally when you have to deal with an irate customer.
• You volunteer for new challenges without being asked.

The Perks:

We know that pay and benefits are important to you, and they are important to us too. Join our team and you'll enjoy:

• A chance to build lasting relationships with not only your team, but our customers as well.
• The opportunity to work from the comfort of your home- No Commute!
• A company that cares about your total wellness by providing a program that includes gym reimbursement, virtual workshops, Employee Assistance Program, and more.
• Opportunities to make a difference by volunteering and getting involved in the community.
• Opportunities to grow within a company that’s dedicated to your development and promoting talent internally.

To land this role*, you need to have a high school diploma (or equivalent), at least one year of customer service experience in a call center or banking environment, and a positive attitude.

Bilingual in English and Spanish preferred but not required. Premium pay rate for bilingual employees is available after 90 days of employment and is subject to passing our bilingual exam, which assesses the ability to read, write, and speak Spanish proficiently.

*Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.

TRAINING REQUIREMENT: Training for this position is held onsite, in-person at our headquarters located in North Charleston, SC. Training starts the first Monday of the month, typically 4 weeks in total, Monday-Friday.

NOTE: Relevant military experience is considered for veterans and transitioning service members.

South Carolina Federal Credit Union is an Equal Employment Opportunity Employer.

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