Remote Banking Support Specialist

South Carolina Federal Credit Union; North Charleston (SC); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Work from home option

Gym reimbursement

Virtual workshops

Employee Assistance Program

Volunteer opportunities

Career growth within company

Job summary

South Carolina Federal Credit Union in Charleston, SC is seeking a Contact Center Service Representative to join our team of outstanding professionals. This role offers predominantly remote work with occasional onsite requirements at our North Charleston headquarters.

You will deliver exceptional phone-based member service, help with online banking, debit cards, and transfers, and maintain accuracy and compliance in a fast-paced environment. If you enjoy helping others, this is a great fit.

Qualifications

• High school diploma or equivalent required.
• At least one year of customer service experience in a call center or banking environment.
• Positive attitude and strong communication skills.
• Ability to operate in a fast-paced, high-volume environment.

Responsibilities

• Provide exceptional customer service via telephone.
• Assist customers with online accounts and debit cards.
• Answer questions about loans, transfers, and product packages.
• Process fund transfers and card orders.
• Meet with Team Lead to review performance.

Skills

Customer service

Multitasking

Time management

Policy adherence

Phone experience

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

South Carolina Federal Credit Union in Charleston, SC is seeking a Contact Center Service Representative to join our team of outstanding professionals. This role offers predominantly remote work with occasional onsite requirements at our North Charleston headquarters.

You will deliver exceptional phone-based member service, help with online banking, debit cards, and transfers, and maintain accuracy and compliance in a fast-paced environment. If you enjoy helping others, this is a great fit.