Contact Center Service Representative

South Carolina Federal; North Charleston (SC); Híbrido; USD 17 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Work from home

Gym reimbursement

Virtual workshops

Employee Assistance Program

Community volunteering

Career growth

Resumo da oferta

South Carolina Federal Credit Union is seeking a Contact Center Service Representative to join our team of professionals. This role offers a primarily remote work arrangement with occasional onsite requirements, including training at our North Charleston headquarters.

You will handle customer inquiries by phone, present financial products, and support members in a fast-paced environment. A high school diploma and at least one year of customer service in a call center or banking setting are

Qualificações

• High school diploma required.
• At least 1 year of customer service experience in a call center or banking environment.
• Positive attitude and ability to multitask in a fast-paced setting.

Responsabilidades

• Assist customers over the phone and provide exceptional service.
• Discuss payoff amounts for auto loans and other products.
• Help customers unlock online accounts and order debit cards.
• Transfer funds between accounts and respond to inquiries.

Conhecimentos

Customer service

Call center experience

Bilingual English/Spanish

Formação académica

High school diploma

Descrição da oferta de emprego

South Carolina Federal Credit Union is currently seeking a Contact Center Service Representative to join our team of outstanding professionals.

Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Myrtle Beach, Florence & Greenville/Spartanburg, SC.

*This position is predominately remote; however, you may be required to come onsite as needed.

Are you passionate about helping others?Do you enjoy interacting with customers over the telephone and working in a high-volume, fast-paced environment?As a Contact Center Service Representative,you willprovide exceptional customer service via telephoneandoffer financial products and services thatmeet the customers' needs.

As a Contact Center Service Representative, a typical day might look like this:

• Brainstorm with team members about ways to meet referral goals.
• Talk with a customer about the payoff amount for their auto loan.
• Assist a customer with unlocking their online account.
• Order a new debit card for a customer.
• Transfer funds from one account to another.
• Meet with your Team Lead to review your current performance.

This job might be for you if:

• You enjoy assisting customers over the phone and you thrive in a fast-paced environment.Multitasking is your strength.
• You connect well with others and you’re comfortable talking to people.You are not bothered by offering financial products and services to customers.
• You are seeking some work/life balance and want a schedule that allows you to spend nights and weekends with your family and friends.
• You are a pro at managing your time and staying on track.
• You are awesome at consistently following policies and procedures.
• You are cool under pressure. You don’t get flustered or take it personally when you have to deal with an irate customer.
• You volunteer for new challenges without being asked.

The Perks:

We know that pay and benefits are important to you, and they are important to us too. Join our team and you'll enjoy:

• A chance to build lasting relationships with not only your team, but our customers as well.
• The opportunity to work from the comfort of your home- No Commute!
• A company that cares about your total wellness by providing a program that includes gym reimbursement, virtual workshops, Employee Assistance Program, and more.
• Opportunities to make a difference by volunteering and getting involved in the community.
• Opportunities to grow within a company that’s dedicated to your development and promoting talent internally.

To land this role*, you need to have a high school diploma (or equivalent), at least one year of customer service experience in a call center or banking environment, and a positive attitude.

Bilingual in English and Spanish preferred but not required. Premium pay rate for bilingual employees is available after 90 days of employment and is subject to passing our bilingual exam, which assesses the ability to read, write, and speak Spanish proficiently.

*Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.

TRAINING REQUIREMENT: Training for this position is held onsite, in-person at our headquarters located in North Charleston, SC. Training starts the first Monday of the month, typically 4 weeks in total, Monday-Friday.

NOTE: Relevant military experience is considered for veterans and transitioning service members.

South Carolina Federal Credit Union is an Equal Employment Opportunity Employer.

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