Remote Banking Concierge — Grow Customer Relationships

Huntington National Bank; Charleston (WV); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge, helping them meet financial goals with deposit, loan, and related products. You will process transactions accurately while educating customers on bank products and technology.

The role emphasizes building consumer and business relationships, maintaining compliance with policies, and delivering exemplary service in an office environment with possible flexible work arrangements.

Qualifications

• Basic qualifications include high school diploma or GED with 1 year of customer service or military service in administration or related role, or a Bachelor's Degree.
• Licenses: background check and fingerprints per NMLS regulations.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products and lending.
• Grow customer relationships through disciplined sales and referrals.
• Refer customers to other banking areas to deepen relationships.

Education

High School Diploma or GED and 1 year of customer service experience

Bachelor's Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge, helping them meet financial goals with deposit, loan, and related products. You will process transactions accurately while educating customers on bank products and technology.

The role emphasizes building consumer and business relationships, maintaining compliance with policies, and delivering exemplary service in an office environment with possible flexible work arrangements.