Hybrid Banking Concierge: Grow Relationships

Huntington National Bank

Lisbon (OH)

On-site

USD 45,000 - 65,000

Full time

9 days ago

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Job summary

Huntington National Bank is seeking a Customer Experience Banker to serve walk-in customers with the role of a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposit, loan, and other banking products.

You will process transactions accurately while educating customers on products and technology. The position emphasizes excellent customer service, proactive growth through a disciplined sales process, and strong

Qualifications

High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor’s Degree.

Responsibilities

Providing excellent customer service and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
Other duties as assigned.