Remote Financial Concierge: Customer Experience Banker

0101 The Huntington National Bank; United States; Hybrid; USD 35,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers. You will retain and grow consumer and business customer relationships by identifying financial goals, recommending deposits and banking products, and processing transactions with accuracy.

The role emphasizes exemplary service, adherence to security and regulatory policies, and collaboration with partners to deepen banking relationships across the community.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers. You will retain and grow consumer and business customer relationships by identifying financial goals, recommending deposits and banking products, and processing transactions with accuracy.

The role emphasizes exemplary service, adherence to security and regulatory policies, and collaboration with partners to deepen banking relationships across the community.