Remote Banking Concierge: Customer Experience Banker

Huntington Bancshares, Inc.; Charlotte (NC); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge.

You will retain and grow consumer and business relationships by identifying financial goals and recommending deposits and other banking products and services. You will process transactions accurately, balance daily, and provide exemplary customer service while adhering to policies.

Qualifications

• High School Diploma or GED required; 1+ year customer service or military admin role or Bachelor's degree optional.
• Preferred: 1+ year customer service in banking/financial services or goal-driven retail sales.

Responsibilities

• Providing excellent customer service and resolving issues.
• Educating customers on consumer deposit products.
• Growing customer relationships through a disciplined sales process and referrals.
• Educating and referring customers to other bank areas to deepen relationships.
• Adhering to banking policies and procedures.
• Demonstrating sales, service, relationship management, and presentation skills.

Skills

Customer service

Sales

Relationship management

Communication

Presentation

Cash handling

Technology proficiency

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking apps

Online banking platforms

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge.

You will retain and grow consumer and business relationships by identifying financial goals and recommending deposits and other banking products and services. You will process transactions accurately, balance daily, and provide exemplary customer service while adhering to policies.