Remote Banking Concierge & Relationship Builder

Huntington Bancshares, Inc.; Bellbrook (OH, KY); On-site; USD 40,000 - 48,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to assist walk-in customers as a Financial Concierge, helping them achieve financial goals by recommending deposits and other banking products. You will process transactions accurately, balance daily and deliver exemplary service.

The role emphasizes proactive relationship growth, educating customers on deposit products, and collaborating with bank partners to deepen relationships while complying with policies and

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor’s Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship building

Communication

Presentation

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to assist walk-in customers as a Financial Concierge, helping them achieve financial goals by recommending deposits and other banking products. You will process transactions accurately, balance daily and deliver exemplary service.

The role emphasizes proactive relationship growth, educating customers on deposit products, and collaborating with bank partners to deepen relationships while complying with policies and